Simple, Transparent Pricing
Choose the perfect plan for your communication needs. No hidden fees, no surprises.
Bulk SMS Packages
Send SMS messages to your customers with our reliable and affordable bulk SMS packages.
Small Business
1 - 50,000 SMS per month
- Ksh. 0.6 per SMS
- Personalized sender ID
- Delivery reports
- 24/7 support
- API access
Medium Business
50,001 - 500,000 SMS per month
- Ksh. 0.4 per SMS
- Personalized sender ID
- Delivery reports
- 24/7 priority support
- API access
- Message scheduling
Large Business
500,001 - 2,000,000 SMS per month
- Ksh. 0.35 per SMS
- Personalized sender ID
- Delivery reports
- 24/7 priority support
- API access
- Message scheduling
- Dedicated account manager
Enterprise
Above 2,000,000 SMS per month
- Ksh. 0.3 per SMS
- Personalized sender ID
- Delivery reports
- 24/7 priority support
- API access
- Message scheduling
- Dedicated account manager
- Custom integration support
Need a custom package? We can tailor a solution just for you.
Contact us for custom pricingUSSD Service Options
Create interactive USSD services for your customers with our reliable platform.
Dedicated USSD
Customers are charged to access code. Full control over your USSD service.
Features
- Dedicated USSD code
- Full customization
- Customer charged for access
- 24/7 support
- API integration
Test-Bed Service
Connection to test environment for 30 days. Perfect for development and testing.
Features
- 30-day test environment
- Development access
- Testing capabilities
- Extension available
- Technical support
Shared USSD
Customers are NOT charged to access code. Cost-effective solution for businesses.
Features
- Shared USSD code
- No customer charges
- Cost-effective
- Monthly billing
- Standard support
USSD services require approval from the Communication Authority of Kenya and mobile network operators.
Contact us for custom USSD solutionsSMS Shortcode Options
Engage with your customers using easy-to-remember shortcodes for two-way communication.
Shared Short-Code
Cost-effective solution for businesses sharing a shortcode with others.
Requirements
- 1 Week waiting period
- Initial payments
- Authorisation letter from organisation
- List of preferred short codes
Dedicated Short-Code
Get your own exclusive shortcode for complete control over your communications.
Requirements
- 1 Week waiting period
- Initial payments
- Authorisation letter from organisation
- List of preferred short codes
All shortcodes require approval from the Communication Authority of Kenya.
Contact us for more informationBulk Email Packages
Reach your audience with professional email campaigns at competitive rates.
Starter
1 - 30,000 emails
- Ksh. 0.5 per email
- HTML templates
- Delivery reports
- Basic analytics
- 24/7 support
- No expiry
Business
40,001 - 80,000 emails
- Ksh. 0.4 per email
- HTML templates
- Delivery reports
- Advanced analytics
- 24/7 priority support
- A/B testing
- No expiry
Professional
80,001 - 300,000 emails
- Ksh. 0.3 per email
- Custom HTML templates
- Delivery reports
- Advanced analytics
- 24/7 priority support
- A/B testing
- No expiry
Premium
300,001 - 500,000 emails
- Ksh. 0.2 per email
- Custom HTML templates
- Delivery reports
- Advanced analytics
- 24/7 priority support
- A/B testing
- Dedicated account manager
- No expiry
Enterprise
Above 500,000 emails
- Ksh. 0.15 per email
- Custom HTML templates
- Delivery reports
- Advanced analytics
- 24/7 priority support
- A/B testing
- Dedicated account manager
- Custom integrations
- No expiry
All email packages are valid for 12 months from the date of purchase.
Contact us for custom pricingM-Pesa Integration Packages
Integrate M-Pesa payments into your business with our reliable and secure solutions.
Bronze Package
Below Ksh. 3,000
Features
- 5% of transaction amount
- Transactions below Ksh. 3,000
- 1 Month validity
- End of month invoicing
- 24/7 support
- Nationwide access
Diamond Package
Above Ksh. 3,000
Features
- Ksh. 50 per transaction
- Transactions above Ksh. 3,000
- 1 Month validity
- End of month invoicing
- 24/7 support
- Nationwide access
Transactions worth Ksh 1 to Ksh 3,000 will be charged at 5% of the amount per transaction. Transactions worth 3,001 and above will be charged Ksh 50 per transaction. The charge will be catered by the organization and invoiced at the end of the month.
Contact us for custom integrationSMS Survey Solutions
Conduct comprehensive surveys via SMS with our reliable survey platform.
Default Package
Features
- Setup fee: KES 25,000 + VAT
- Monthly fee: KES 8,000 + VAT
- 0-2000 responses included
- SMS survey distribution
- Real-time analytics
- Data export capabilities
- 24/7 support
Requirements
- Authorization letter for short code creation
- Letter should be signed and stamped
- Must be on company letterhead
- Setup payments required
- Two weeks waiting period for setup
All survey services require authorization and have a two-week setup period.
Contact us for custom survey solutionsCustomer Support Solutions
Streamline your customer support with our comprehensive service desk solutions.
Full Package
Comprehensive customer support solution with one month free trial
- KES 6,000 per user per month (+VAT)
- One Month Free Trial
- Multi-channel ticketing
- Knowledge base
- Advanced reporting
- SLA management
- 24/7 support
- Custom branding
- API access
- Dedicated account manager
All service desk plans include a 14-day free trial.
Contact us for custom enterprise solutionsFrequently Asked Questions
Find answers to common questions about our pricing and services.
All SMS credits are valid for 12 months from the date of purchase. Any unused credits after this period will expire.
Yes, you can upgrade your package at any time. The remaining credits from your current package will be transferred to your new package.
Yes, we offer special pricing for registered non-profit organizations. Please contact our sales team for more information.
Personalized sender IDs are included in all our SMS packages. During the registration process, you can specify your preferred sender ID, which will be subject to approval by the Communication Authority of Kenya.
A shared shortcode is used by multiple businesses, with each business assigned a unique keyword. A dedicated shortcode is exclusively used by your business, giving you full control over all keywords and responses.
The setup time for a USSD service typically ranges from 2-4 weeks, depending on the complexity of the service and the approval process from the Communication Authority of Kenya and mobile network operators.
Our Service Desk solution is a comprehensive customer support platform that helps businesses manage customer inquiries, support tickets, and knowledge base. It includes features like multi-channel ticketing, reporting, and SLA management.
The Airtime & Data Reward System allows businesses to send airtime or data bundles to customers, employees, or survey participants as rewards or incentives. You can send rewards via our web portal or API, and recipients receive the airtime or data directly on their mobile phones.
Besides the setup fee and transaction fee, there are no additional costs. The transaction fee is calculated based on the value of airtime or data being sent. Volume discounts are available for high-volume users.
Yes, all our services come with API access that allows for seamless integration with your existing systems. We provide comprehensive documentation and support to help you with the integration process. Our technical team can also provide custom integration solutions for complex requirements.
Ready to Transform Your Communications?
Get started with MobiWave today and experience the power of effective communication solutions.